Keep Your Superhost Status: The Best Way To Respond To Negative Airbnb Reviews (and how to prevent them)

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Keep Your Superhost Status: The Best Way To Respond To Negative Airbnb Reviews (and how to prevent them)

No matter how well you try to please all of your guests, there will always be someone who leaves negative feedback on your listing. And that’s OK! But it’s important to know how to respond to this feedback in order to maintain your Superhost status.

When responding to negative feedback, always keep these three things in mind:

1. Be professional and courteous. This is not the time to get defensive or argue with the guest. Simply apologize for any inconvenience they may have experienced and thank them for their feedback.

2. Take responsibility. Even if you don’t think the issue was entirely your fault, taking responsibility for whatever part you played in the situation is important. This shows that you’re willing to learn from your mistakes and make changes to avoid them in the future.

3. Offer a solution. If you can do anything to rectify the situation, be sure to offer it to the guest. This could be anything from a refund to an offer of free breakfast during their next stay.

How To Prevent Getting Negative Airbnb Reviews

Hosts have to deal with a lot of bad reviews on Airbnb. If you’ve had a bad Airbnb review, you can still use it in your favor. Learn how hosts can use negative Airbnb reviews to their advantage by reducing their impact and, in some cases, even leveraging them to bring in more business. Here is an overview of how to prevent getting negative Airbnb reviews in the first place

1. Respond to negative reviews professionally and courteously

2. Take responsibility for your part in the situation

3. Offer a solution to the guest

4. Follow these tips to make sure guests are happy with their stay

5. Check out these common reasons why guests leave negative reviews

6. Monitor your listing regularly for any red flags

7. Use these strategies to improve your response time

8. Keep an open line of communication with your guests throughout their stay

9. Be prepared for the unexpected

10. Learn from your mistakes

Alternative Negative Review Routes

Plead for Mercy

The quickest and easiest way to turn a negative Airbnb review around is asking them to reconsider. You can simply request that the guest change their rating. There is, however, a chance that this strategy will not work if their stay ended in a negative manner But if there’s any hope, you’ll have to act quickly and carefully in the way you phrase your request.

The guest should be made aware of how important Airbnb reviews are to your business. Changing your star rating won’t remove the review, but it will help you maintain your strong reputation with Airbnb if the guest doesn’t.

Violation of Airbnb’s Content Policy

You are in luck if you have gotten a negative review from a guest that appears to be in direct violation of Airbnb’s Content Policy, which also controls guest reviews. In this scenario, all you need to do is get in touch with Airbnb to get it removed.

Having said that, in order for you to accomplish your goal, you will first need to show your case properly. Spam, extortion, reviews written in exchange for anything of value, and reviews obviously not reflective of the author’s own experience are some of the most common reasons for removing negative Airbnb reviews.

If your review does not fall into any of these categories, then you will have to provide sufficient evidence that the review is inaccurate or biased in some other way. Once again, it would be best if you could get in touch with Airbnb as soon as possible for the quickest resolution.

The Bottom Line

Bad reviews are, unfortunately, a part of hosting on Airbnb. But by responding to them in the right way, you can turn them into a positive for your business. Just remember to stay professional and courteous, take responsibility for your part in the situation, and offer a solution to the guest. And if all else fails, there’s always the option of asking Airbnb to remove the review.

Patience is key for Airbnb Hosts

Make sure that you have complied with the Airbnb Terms of Service in your own actions and that you have restricted all communication with guests to the Airbnb site. In this manner, your personal actions while using the site won’t be put into question together with the review left by the customer.

Guest reviews are due within 14 days after their stay. Don’t leave a guest review immediately after check out if you suspect that the guest was not content with their stay.

As a result, the guest might post a more positive review when they get the chance. Because you’ve previously written a review, Airbnb won’t ask the guest to do the same.

If the review is posted, take some time to understand what the guest’s main complaints were and try to learn from your mistakes. Take this opportunity to improve your Airbnb hosting skills so you can avoid getting negative reviews in the future.`

Negative reviews are, unfortunately, a part of hosting on Airbnb. As a Superhost, it’s important to know how to respond to them in the best way possible. As repetition is key, let’s recap:

1. First and foremost, stay professional and courteous in your response.

2. Take responsibility for your part in the situation, even if it wasn’t entirely your fault.

3. Offer a solution to the guest, whether that be a refund or an apology.

4. If all else fails, you can always ask Airbnb to remove the review.

5. Finally, learn from your mistakes and try to improve your Airbnb hosting skills so you can avoid getting negative reviews in the future.

By following these simple tips, you can maintain your Superhost status despite any negative feedback you may receive. And remember, even the best hosts get negative reviews from time to time – so don’t let it get you down!

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